• Serve as the main point of contact for client inquiries, concerns, and feedback via phone and email. • Build and maintain strong, positive, and long-term relationships with clients. • Anticipate client needs and proactively address potential issues before they escalate. • Coordinate and schedule meetings, appointments, and conference calls between clients and internal teams. • Manage and update client records, databases, and all relevant account information using CRM software. • Prepare and distribute reports, presentations, and other necessary documentation for client review. • Facilitate the onboarding process for new clients and assist with contract renewals. • Collaborate closely with internal departments (e.g., Sales, Operations, Technical Support) to ensure client requests and service deliverables are fulfilled accurately and on time. • Track service progress and provide timely updates to clients regarding the status of their requests. • Resolve routine client issues efficiently; escalate complex problems to the appropriate team members or management when necessary. • Assist in implementing processes and procedures designed to enhance overall client satisfaction.