• Build and maintain strong, long-lasting relationships with key stakeholders and executive sponsors. • Monitor client health and engagement to ensure high retention rates and prevent churn. • Identify opportunities for upselling and cross-selling to help clients achieve their business goals while increasing company revenue. • Guide new clients through the onboarding process and act as a liaison between the client and internal technical/product teams. • Prepare and present regular reports on account status, milestones, and ROI to both clients and internal leadership. • Manage contract renewals and lead negotiations to ensure mutually beneficial terms.