ModSquad
Customer Experience Services for the World’s Best Brands
Customer Support, MMO Gaming
Customer SupportCustomer SupportPart TimeRemoteTeam 10,001+Since 2007H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
37 days ago
Salary
Not specified
English
Job Description
• Assist players in live MMO environments through ticketing systems
• Resolve account, gameplay and technical issues
• Support player inquiries
Job Requirements
- A passionate gamer who engages with both newer and older games, especially classic MMOs
- Has a great personality and highly detail-orientated
- Comes to work ready to go and fully committed to surpassing expectations
- Has a knack for solving problems quickly and efficiently
- Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
- Customer-friendly demeanor with a flexible attitude
- Reliable, trustworthy, and dependable
- Experience with technical support
- Excellent written and verbal English communication skills
- Experience with web-based research
- Experience working with company escalation policy
- A dedicated laptop or desktop with Windows 11 or newer
- Minimum of 10 GB RAM
- Available disk space of 30GB+
- Dedicated AMD or NVIDIA graphics card
- Dual monitor setup
- Reliable internet connection
- Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone
Benefits
- Remote work
- Set your own schedule
- Opportunities to work on various projects
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