Lead
Unbundled programmable banking.
Technical Account Manager
Location
California + 1 moreAll locations: California, New York
Posted
9 days ago
Salary
$138.5K - $165.2K / year
Bachelor Degree3 yrs expEnglishSOAP
Job Description
• Deeply understand the partner’s business goals and product structure
• Lead technical implementations of new partners and serve as the key technical contact as they integrate with Lead.
• Partner with product/engineering, program management, legal/compliance/risk, accounting, and other teams for tasks related to partner onboarding
• Define internal processes to streamline partner onboarding
• Build product examples, documentation, and other critical resources in order for external and internal parties to operate more effectively and efficiently.
• Successfully manage a number of engagements concurrently
• Effectively manage escalations, scope change, and implementation of projects or programs including monitoring project quality, timeline, risk, and performance
• Inform partners of our product development roadmap with concrete examples, while setting appropriate expectations
• Be an integral part of building out this function from 0 to 1 defining culture, processes, and identity.
Job Requirements
- 3-5 years of hands-on solution architecture, data integration, partner delivery experience
- Ability to understand, visualize, and document the client’s product construct and how they map to our internal data models used for processing cards, transactions, and loans.
- Excellent knowledge of SFTP, APIs, and related standards such as HTTP, REST, SOAP, and OAuth
- Proven ability to present technical solutions effectively to diverse stakeholder groups
- Experience managing projects with multiple requirements and agendas while maintaining holistic plans and driving to agreed upon schedule
- Outstanding communication and problem-solving skills, customer focus, and results orientation
- Knowledge of financial services and the fintech ecosystem and desire to learn changing trends across, especially as it relates to legal, compliance, underwriting, and risk management.
Benefits
- Competitive compensation, including opportunities for equity grants, based on experience, geographic location, and role
- Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
- Paid parental leave
- Flexible vacation policy, including PTO and paid holidays
- A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
