• Serve as the liaison between clients, Housing/Customer Service staff, and hotels • Consult with clients to create business rules and best practices tailored to their event needs • Analyze prior years’ inventory and patterns and advise clients on current and future room blocks • Provide recommendations based on pace reports, bell curve changes, and attrition risk • Manage hotel contract terms and communicate requirements to internal teams and hotel partners • Oversee suite assignments, room requests outside contracted blocks, and guest extension nights • Establish and manage sub‑blocks and ensure accurate system setup and website functionality • Analyze and manipulate inventory to maximize room block performance and mitigate attrition • Collaborate with hotels on inventory requests and addendums • Partner with project teams to meet client expectations and resolve challenges • Serve as Project Lead on Housing‑Only business and manage room list accuracy and delivery • Provide on‑site housing support as needed • Participate in product development and maintain proficiency with housing platforms, tools, and internal systems