• Work with our users daily via Slack, email, and Zoom • Understand and be an expert in WorkOS’s products and codebase, supporting technologies such as SAML/OIDC, REST APIs, and modern frontend frameworks • Provide technical advice to developers on best practices for integrating with our API • Act as a hard + soft skill mentor and escalation point to junior members of the team • Troubleshoot any issues that arise from the developer and diagnose any blockers • Engage customers for feedback to help shape product development • Work cross-functionally within the company