Visit.org is a highly analytical and execution-oriented Business Operations Associate to drive operational excellence across the organization. This role is responsible for understanding how work actually happens, identifying inefficiencies, redesigning processes, and ensuring successful adoption through measurable outcomes. You will partner cross-functionally with stakeholders across operations, customer success, product, and delivery teams to translate operational challenges into scalable solutions. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. 

What Motivates Us

There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it.  We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities. 

When You Join the Team

• You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together. 
• You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.

About Visit.org:

Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, HubSpot, Hewlett Packard Enterprise, and more.

Responsibilities: 

• Conduct stakeholder interviews, shadowing, and workshops to understand current workflows and pain points
• Map and document end-to-end processes (handoffs, ownership, tooling, and dependencies)
• Analyze operational data to quantify inefficiencies, errors, cycle times, and cost drivers
• Perform root-cause analysis and prioritize improvement opportunities based on impact vs effort
• Design redesigned workflows, SOPs, and operating playbooks that improve scalability and reliability
• Partner with cross-functional teams to define requirements and implement automation or tooling improvements
• Lead rollout of new processes, including training, communication, and change management
• Monitor adoption and compliance, addressing resistance and refining processes as needed
• Measure post-implementation performance against baseline metrics and report outcomes
• Drive continuous improvement through retrospectives, dashboards, and ongoing optimization initiatives