• Perform network/systems support in a Managed Services Center • Troubleshoot, isolate and diagnose common problems • Provide systems support functions for client, which includes design, development, troubleshooting, diagnosis, and problem resolution • Follow- through until issues are resolved • Maintain current, high-level technical skills in your field of expertise • Effectively communicate with both customers and other internal staff • Thoroughly document troubleshoot and resolve incidents within ticketing system • Strong attention-to-detail • Work in a team environment with the ability to function independently • Participate in on-call • Manage projects, as assigned • Ability to multi-task • Exceptional customer-focused and results-oriented attitude • Excellent written and verbal communications skills • Troubleshoot, isolate and diagnose complex network/systems problems, either alone or as part of a team