• Ensure authorization requests and authorization appeals are submitted and followed-up on with the appropriate insurance company via fax, phone or online • Ensure all hospital records are requested in a timely manner and follow up completed as needed until received via fax, phone or online • Submit/mail appeal letters, claims and other correspondence to insurance companies in a timely manner with all appropriate documentation. • Document accounts when completed for tracking purposes • Review and distribute incoming correspondence including faxes, mail and emails to appropriate staff and link to accounts in electronic records program for tracking • May complete claim status by contacting insurance companies for confirmation of claims received via fax, phone or online; if and when needed due to payor issues or time sensitive matters • May review and complete rebills • Assist in the training of new hires, continuous training, and cross-functional efforts • Other duties as assigned