At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.

Delivery Center Engineer

EngineerEngineerFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany Site LinkedIn

Location

United States

Posted

17 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglishFirewallsTcp/ip

Job Description

• Serve as an escalation point on support calls for products supported in our network product catalog. • Provide ongoing Tier 2 support of production environments that include Cisco, Palo Alto, F5, Fortinet, Meraki, Aruba Products among others. • Carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network. • Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network (if available) and then live network as implementation plans dictate. • Troubleshoot and resolve equipment, configuration and network problems and to open and track vendor support cases through to problem resolution on production issues. • Participate in an on-call rotation and may be called upon to work off-hours to support customer escalations. • Develop additional skills in other products as business needs dictate.

Job Requirements

Bachelor's degree or the equivalent work experience and/or military experience
3-5 years’ experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments
3+ years’ experience providing implementation and technical support of Cisco Products
Must be US Citizen with ability to pass various background checks for our clients
Strong interpersonal skills and expert level relationship management abilities, ability to work well with many levels of client engineering and management
Ability to function in a team environment and recognize and take on tasks with self-direction
Ability to communicate well within the team articulating both client facing and internal operational problems before they become issues being proactive where possible
A history of successfully managing and operating multi-vendor network environments
Ability to manage multiple projects and work calmly under pressure
Technical experience in the installation and operation of IP Routers, Switches and Firewalls. This includes hands-on operation of management tools and network analyzers
Understanding of the protocols surrounding IP networks. These skills should generally include: TCP/IP fundamentals, IP subnetting and supernetting and hierarchical routing principles, Routing protocol operation (OSPF and BGP), Routing policies at BGP peering points, etc.
Passion to continue learning and expanding your knowledge.
We seek CCNP certification (or working towards CCNP certification presently)