• Communicate with English-speaking clients via calls, chats and tickets about payment issues • Handle complex inquiries escalated from first-line support. Examples of complex requests: “I want a refund!”, “I need to report a technical payment issue” • Proactively work on fraud prevention on the platform • Monitor the payment infrastructure in real time, detect anomalous errors, drops in payment throughput, etc. • Develop professional skills through trainings and lectures to support further career growth.