• Lead customer onboarding and implementation for AISim Physics and ML-based solutions, including technical discovery, solution design, configuration, and production readiness. • Serve as a trusted technical advisor to Product and Engineering teams; run architecture workshops and technical deep dives. • Build and maintain reference architectures, integration patterns, and implementation runbooks to improve time-to-value and reduce onboarding friction. • Drive enterprise-grade deployment best practices across security, identity/access, networking, observability, reliability, and cost/performance optimization. • Provide technical escalation support and root-cause analysis in partnership with Engineering; contribute to durable fixes and documentation. • Contribute to field motions as needed (solution scoping, demos, proof-of-value plans, RFP/security responses).