• Successfully complete all assigned claims training programs in a classroom setting • Engage actively in learning sessions, demonstrating a clear understanding of the material covered • Investigate automobile claims thoroughly to gather relevant information • Evaluate claims to determine their validity and potential payout based on policy terms and conditions • Resolve automobile claims efficiently and in a timely manner, ensuring customer satisfaction • Ensure ongoing adjudication of claims within company standards, industry best practices and all state and federal regulations • Stay updated on changes in regulations and company policies • Document all investigations, evaluations, recommendations, and action plans accurately • Maintain detailed and organized records in the claims management system • Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation • Communicate effectively with claimants, policyholders, and other stakeholders through written and verbal means • Regular and predictable punctuality and attendance • Perform other duties as necessary to support the claims department and organizational goals.