• Lead, mentor, and scale a high-performing team of customer-facing software engineers and solution architects. • Set technical and delivery standards for custom solution development across enterprise engagements. • Foster a culture of technical excellence, customer empathy, accountability, and continuous improvement. • Partner with recruiting to attract top-tier engineering and solutions talent. • Act as a senior technical leader and trusted advisor for enterprise customers, including C-suite and VP-level stakeholders. • Lead executive-level discovery, solution design, and technical validation sessions. • Present and demo product capabilities, custom solutions, and technical roadmaps with confidence and clarity. • Ensure customer solutions are scalable, secure, and aligned with long-term platform strategy. • Oversee the design and delivery of full-stack custom solutions, including APIs and integrations, backend services and data pipelines, databases and data models, frontend and UI/UX experiences. • Guide teams in translating customer business requirements into robust technical architectures. • Ensure on-time, high-quality delivery across multiple concurrent enterprise engagements. • Partner closely with Sales, Customer Success, and Product to scope, price, and sell professional services and custom solutions. • Support pre-sales activities including technical discovery, solutioning, and services scoping. • Balance customer customization with platform scalability and product roadmap alignment. • Contribute to the evolution of services offerings, packaging, and go-to-market strategy. • Collaborate with Product Management to influence roadmap priorities based on enterprise customer needs. • Work with core Engineering teams to align on architectural standards, security, and platform extensibility. • Partner with Strategic Services leadership to define success metrics, utilization targets, and customer impact.