• Own a defined portfolio of mid-market and enterprise accounts with accountability for retention, expansion, and overall revenue growth. • Build and maintain strong relationships across customer organizations, including executive stakeholders. • Lead QBRs/MBRs to align on performance, roadmap initiatives, and growth opportunities. • Identify and drive upsell, cross-sell, and upgrade opportunities in partnership with Sales Directors and internal teams. • Develop and execute strategic account plans that support customer objectives and CommandLink revenue goals. • Maintain proactive communication to stay ahead of customer technology initiatives and position CommandLink as a long-term strategic partner. • Manage CRM, quoting tools, sales automation platforms, and KPI dashboards to ensure pipeline accuracy and performance visibility. • Act as the escalation point for commercial issues, ensuring fast resolution and clear communication. • Contribute positively to company culture while supporting cross-functional initiatives that enhance the customer experience. • Takes on additional responsibilities and projects as needed to support the success of the team and organization.