Caterpillar Inc.
We help our customers build a better, more sustainable world.
Electrification Product Support Field Engineer
Location
Illinois + 3 moreAll locations: Illinois, Iowa, Michigan, Wisconsin
Posted
31 days ago
Salary
$112.7K - $169.1K / year
English
Job Description
• Understand and apply electrical incident energies and proper use of PPE
• Work side by side with dealers to educate and Support troubleshooting issues, answer technical inquiries, and resolve field issues
• Diagnose, repair, and rebuild of electrification product(s) at designated repair areas
• Communicate site advanced power product issues
• Facilitate the return of Failed Parts to the factory for further analysis
• CPI support: Identify, testing, data collection, and implementation of ICA’s/PCA’s
• Assist dealers with understanding and implementation of Service Publications, TIB, Service Magazines, and Service Letters
• Perform validation of procedures and identify improvements to Product Support Literature
• Identify and document early product issues and improvement opportunities
• Ability to keep customers properly informed during repairs
Job Requirements
- Technical Excellence: Working knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
- Resolves difficult or high-impact equipment and systems problems.
- Coaches others how to resolve integration or communications problems in multi-vendor environment.
- Applies specific techniques for isolating a problem and defining resolution approach.
- Uses advanced diagnostic techniques and tools for unusual or performance-related problems
- Must have willingness to perform hands-on troubleshooting on Hazardous Voltage (HV) systems
- Analytical Thinking: Extensive experience and knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
- Follows proper data gathering and analysis processes and policies.
- Participates in gathering and sharing an organization's data based on requirements.
- Utilizes basic data collection and evaluation tools and techniques.
- Problem Solving: Extensive experience and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Provides a quality of service that customers describe as excellent.
- Resolves common customer problems.
- Responds to unexpected customer requests with a sense of urgency and positive action.
- Provides direct service to internal or external customers.
- Documents customer complaints in a timely manner.
- Must be a proven self-starter to travel alone and train dealer technicians in the field
- Assesses and validates decision options and predicts their potential impact.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement * These benefits also apply to part-time employees
