Ticketmaster
Powering Live.
Senior Manager, Public Cloud
Location
California + 1 moreAll locations: California, Virginia
Posted
8 days ago
Salary
$198K - $248K / year
Bachelor Degree3 yrs expEnglishAWSCloudEC2Google Cloud PlatformGrafanaKubernetesPrometheusTerraform
Job Description
• Lead a team of 5-8 Cloud Engineers to shape Ticketmaster's cloud platform capabilities
• You'll develop multi-quarter roadmaps aligned with organizational strategy, drive technical excellence, and partner with enterprise architecture, security, and development teams
• Participate in recruiting and hiring top talent into the organization
• Conduct regular 1:1s, performance reviews, and development conversations aligned with Ticketmaster's competency framework
• Lead daily operations of planning, engineering, and supporting the public cloud platform
• Provide technical guidance on public cloud architecture, services, and best practices
• Drive adoption of AI/ML capabilities and modern cloud services across the organization
• Cultivate and leverage relationships within and across departments to achieve desired outcomes
• Manage vendor relationships with AWS, GCP, and other cloud service providers
• Gather critical feedback from stakeholders and use it to drive improvements in vision, roadmap, and service delivery
Job Requirements
- 3+ years of hands-on AWS technical experience with deep knowledge of core services including EC2, ECS/EKS, Lambda, S3, RDS, VPC, IAM, CloudFormation, Systems Manager, and modern AWS architectures
- AWS Certification required: AWS Cloud Practitioner or higher
- 3+ years of experience in a leadership role managing teams providing managed services or large-scale platform operations, including responsibility for career development and performance management
- Proven project management expertise with experience developing and executing multi-quarter technical roadmaps and managing complex programs of work
- Strong strategic planning skills with demonstrated ability to align technical initiatives with business objectives and communicate plans to executive stakeholders
- Expert-level knowledge of Infrastructure as Code (Terraform, CloudFormation, Pulumi) and GitOps workflows
- Deep understanding of cloud security, identity and access management, and compliance frameworks (PCI-DSS, SOC 2)
- Experience with Agile and SAFe methodologies, including PI Planning, capacity planning, and dependency management
- Solid practical knowledge of cloud-native technologies, container orchestration (Kubernetes), CI/CD pipelines, and DevOps practices
- Experience with observability and monitoring tools (CloudWatch, Datadog, Prometheus, Grafana, or similar)
- Excellent communication skills across technical and executive audiences
- Experience managing globally distributed remote teams across multiple regions and time zones
- Multi-cloud experience (AWS and GCP) with hands-on implementation experience highly desirable
- Additional AWS certifications (Security Specialty, Advanced Networking, etc.)
- Experience with FinOps practices, cloud cost optimization, and financial planning
- Knowledge of AI/ML services and modern data platform architectures
- Contribution to open-source projects or technical community involvement
- Experience with platform engineering and developer experience (DevX) initiatives
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
