• Lead a team of 5-8 Cloud Engineers to shape Ticketmaster's cloud platform capabilities. • You'll develop multi-quarter roadmaps aligned with organizational strategy, drive technical excellence, and partner with enterprise architecture, security, and development teams. • Lead, develop, and grow a team of 5-8 cloud engineers and architects across multiple time zones • Mentor engineers through regular 1:1s, performance reviews, and career development • Identify and remove organizational barriers to collaboration; foster a culture of trust, psychological safety, and mutual support • Participate in recruiting and hiring top talent into the organization • Conduct regular 1:1s, performance reviews, and development conversations aligned with Ticketmaster's competency framework • Develop multi-quarter roadmaps translating business objectives into technical programs with clear milestones, dependencies, and success criteria • Lead team participation in quarterly planning cycles • Lead capacity planning and resource allocation across concurrent initiatives • Define and track key performance indicators (KPIs) and service level objectives (SLOs) for cloud services • Present roadmaps, status updates, and strategic recommendations to executive leadership • Lead daily operations of planning, engineering, and supporting the public cloud platform • Provide technical guidance on public cloud architecture, services, and best practices • Champion operational excellence through automation, observability, and incident management • Establish, communicate, and advocate for operational and architectural best practices • Serve as an escalation point for complex technical challenges and incidents • Drive adoption of AI/ML capabilities and modern cloud services across the organization • Cultivate and leverage relationships within and across departments to achieve desired outcomes • Partner on shared infrastructure initiatives • Work effectively with enterprise architecture, security, networking, and development teams • Partner with FinOps teams on cloud cost optimization and financial forecasting • Manage vendor relationships with AWS, GCP, and other cloud service providers • Communicate complex technical concepts effectively to both technical and executive audiences • Lead development and enhancement of agile practices including backlog management, epic creation, sprint planning, and retrospectives • Materially improve team performance, quality of output, and service delivery metrics • Recommend and implement changes to policies and procedures affecting immediate and adjacent organizations • Gather critical feedback from stakeholders and use it to drive improvements in vision, roadmap, and service delivery • Support PCI-DSS, SOC 2, and other security compliance requirements • Serve as a 2nd level escalation point for critical incidents