Bridging The Gap Between Fertility Centers And Their Patients

Client Account Manager – Advertising

Account ManagerSalesContractRemoteTeam 1-10Since 2014Company Site LinkedIn

Location

California

Posted

18 days ago

Salary

$35 / hour

English

Job Description

• Advertiser fully onboarded, up to 10 per month, including obtaining Advertiser intake, scheduling interviews when relevant, liaising with Advertiser Strategist, Senior Account Manager, and Advertiser Traffic. • Proactively address issues on due dates and deliverables with Advertiser. • All sponsor requirements are received, approved and delivered within deadline, including payments, agreements, the advertiser’s creative assets such as landing pages and lead magnets, and calls to action. • Proactively contact the advertiser regarding sponsor requirements and their deadlines. • Average satisfaction of all advertisers reported at >9/10 or >4.5/5. • Proactively address strategy, insights, opportunities, and relationship with advertiser. • Advertiser goes to you for all questions and issues on strategy, opportunities, insights, and working relationship. • Every advertiser question, comment, concern, responded to within 3 business hours (9a - 5p EST, Monday - Friday).

Job Requirements

A background in client management
A background in digital marketing or the fertility industry is a plus as well, but not required

Benefits

Project management software--Asana
Sponsor Deliverables - template for tracking advertiser deliverables
G Suite Google Doc template for Advertiser Strategy Intake File
Advertiser Shared Drives, to store all Advertiser-related files
Client agrees to Training materials on the way we conduct meetings, make tasks, and projects
Training materials on the way we delegate to outcome, using the outcome Hub
Sales Assistant, to help move order from sales
Production Project Manager who helps with deliverables like podcast episodes and news articles
Background on fertility field
History of and vision of Inside Reproductive Health
Deals are already sold, you do not have to sell
Founder to help close upsells and renewals.
Operations Manager
IRH Content Playbook to direct many advertisers’ strategy questions
Standard Operating Procedures (SOPs) and work instructions for our different offerings and sponsorship process, including Loom videos were helpful.
Brand Guide, Media Kit, and an overview of the deliverables for our offerings
A Library of current and prior podcasts and digests, our IVF Heroes Universe Directory, and our Industry Reports, to expand your knowledge of our offerings and the field
Client onboarding process has not been sufficient and is in the process of being overhauled. You will need to communicate about issues
Mode for collecting advertiser assets is being overhauled. You will need to communicate about any issues
Process for efficiently obtaining approvals from clients in phases may be insufficient, speak up
May need to improve process of how and what important information about account and campaign make it from sales to delivery
Our traffic system is simple right now, you may have to help as it gets more complicated
Reporting on data and its processes are incomplete, and we are slowly building our data capabilities
All senior-level campaign and account strategy is done by IRH founder, whose time is limited