Pioneering innovative medical device and digital health solutions that treat and keep people out of the hospital.

Customer Experience Manager

Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000Since 1989H1B SponsorCompany Site LinkedIn

Location

United States

Posted

14 days ago

Salary

$45K - $62K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Manage relationships between RCM Customers and the RCM Operations Teams • Train customers on RCM processes • Monitor customer’s business performance • Build and foster strong relationships with customers and business partners • Onboard new customers to RCM • Manage email communication and Salesforce cases • Perform Monthly Business Analysis around RCM related performance • Attend internal Operations meetings • Keep RCM Enabled Payer List Updated Monthly • Provide leadership and motivation • Assist Customers and RCM Operations with End of Month Processes • Collaborate with worldwide resources for information sharing. • Act as a liaison between all Brightree departments

Job Requirements

Bachelor's Degree
Minimum of 5 years of related experience
Brightree software and/or DME Billing Experience
Salesforce
Smartsheet
Advanced Proficiency in Microsoft Excel
Knowledgeable of federal and state laws and requirements relating to healthcare management
Passionate about customer service
Strong problem-solving skills
Computer literate and proficient in using MS office programs
Analytical Thinker
Must have excellent attention to detail
The ability to work in a fast-paced environment
Strong ethics and a high level of personal and professional integrity
An effective communicator with strong oral, written, and persuasive skills
Exceptional organizational skills
Self-starter, results-driven, highly motivated, high energy.