• Serve as a primary point of contact for technical support issues related to NexusOne — including platform components, data services, integrations, and operational workflows. • Diagnose and resolve issues across distributed systems (e.g., Spark, Trino, Airflow, NiFi, Ranger, Iceberg, DataHub). • Troubleshoot and triage platform errors, pipeline failures, configuration issues, and infrastructure-related incidents. • Partner with Customer Success and Delivery teams to support customer onboarding, environment setup, and production readiness. • Provide hands-on assistance during customer deployments, upgrades, and configuration changes. • Maintain and monitor internal NexusOne environments used for development, QA, demo, and customer replication. • Respond to incidents, perform root cause analysis, document findings, and implement corrective actions. • Identify recurring issues and product gaps; share insights with Product and Engineering teams.