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Customer Success Director

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 501-1,000Since 2006H1B No SponsorCompany Site LinkedIn

Location

New York

Posted

18 days ago

Salary

$160K - $220K / year

Bachelor Degree5 yrs expEnglishTableau

Job Description

• Act as the primary commercial and operational consultant for US-based partners. • Liaise with international creative and R&D teams to localize products. • Conduct regular studio tours and site visits. • Proactively identify and close opportunities for revenue growth. • Deliver advanced BI insights to partners.

Job Requirements

At least 5 years of relevant professional and industry experience is required.
Senior-level commercial or operational experience from a North American iGaming operator or B2B provider.
Proven track record of managing partner success and driving upselling initiatives through a consultative, data-driven approach.
Proficient in Power BI or Tableau.
Familiar with Atlassian Jira and Confluence for managing cross-functional projects.
Strong grasp of North American regulatory requirements for live-streamed casino content and state-level compliance.
Ability to travel frequently to domestic studio locations and client offices.

Benefits

Comprehensive medical, dental, and vision insurance.
Access to Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Company-paid Long-Term Disability (LTD), Short-Term Disability (STD), and Life Insurance.
401(k) plan with a 4% company match.
12 days of vacation and 5 days of sick time annually.