• Developing and implementing long-term best practice Epic strategy across both operations and IT • Ensuring all parties involved understand the significance and impact of upcoming changes • Assisting in educating operational leadership in process improvement and Epic best practices • Responsible for helping to implement policies • Work with Revenue Cycle leaders on reporting, work queue strategy and workflow design • Help to increase revenue through standardizing workflows and process improvement • Serve as the lead for Epic issues identified and new change requests • Produces and reviews decision documents, SBARDs, other documents needed to support build work • Runs client meetings and monitors client happiness • Performance Monitoring/Improvement/Innovation: Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality • Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects • Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met • Advises operational leaders on Epic best practices and adheres to system guidelines • Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement • Maintains deep understanding of Epic functionality and maintains all certifications and new release updates • Performs account level reviews and audits to ensure optimal system performance • Produces high-quality materials for internal and external use • Participates in Integrated and User Acceptance Testing as dictated by IT change control