• Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality. • Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers. • Develop Verifiable product expertise to build credibility and add value for customers, including an understanding of underlying technical architecture and APIs for integration discussions. • Conduct regular touchbases and quarterly business reviews across your accounts to ensure retention and strategic alignment between Verifiable and our customers. • Identify upsell and expansion opportunities by understanding customer goals and aligning them with new product features or services. • Drive commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts. • Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements. • Support accounts with custom reporting needs outside of the standard product. This includes leveraging advanced reporting features and building Salesforce workflows for complex custom use cases. • Monitor account health and proactively resolve and escalate issues to reduce churn. • Maintain CRM hygiene, ensuring account records and documentation are up to date. This includes optimizing Salesforce instances and ensuring data integrity. • Pursue ongoing healthcare industry and CRM platform education and training. • Contribute to team-wide initiatives to make Verifiable a great place to work and drive Customer Success department efficiencies.