Description and Requirements Key Responsibilities - W hat You'll Lead Support business process reengineering engagements including the following: Baseline customer/employee experience and end-to-end business process. Assess processes and customer/employee experiences end-to-end. Design both near-term and strategic reengineering solutions that span customer experience, operational processes, digitization, automation, risk management practices. Develop comprehensive solutions, implementation plans, sizing and sequencing plans with business, technology, operations and other stakeholders. Create commercially viable business cases that align assessment findings with business needs and strategies. Ensure sustainability of the work through measurement, management routines and capability building. Develop executive stakeholder materials and stories for decision and adoption. Candidate Profile - Who You Are Required Skills: 5-8+ years of experience with a background in operational excellence, Lean, process reengineering and/or large-scale transformation. High aptitude for critical thinking, analytics and problem solving. Ability to work across and break down organizational silos (end-to-end enterprise mindset). Ability to work professional disciplines (business, operations, technology). Intellectually curious and voracious learner. Willingness to take calculated risks accelerate learning. Has a commercial mindset that can balance customer expectations, firm success and people. Strong business acumen, with ability to ask critical questions. Excellent communicator, with ability to sift through complexity and articulate key messages. Comfort with ambiguity and ability to focus across competing priorities. Preferred: Practical experience with design-led thinking and experience design preferred. Lean Six-Sigma experience preferred. The expected salary range for this position is $107,300 - $142,900. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. $107,300 - $142,900