The Market Sales Director will act as a trusted advisor, consultant and support partner to the Retail Market Executive. This individual will have shared accountability for the execution of sales activities and delivery of expected outcomes in the market. They will understand and effectively communicate the retail bank strategy across the market and possess the ability to act as a backup to the Retail in their absence. Additionally, they will demonstrate the ability to t hink strategically while providing tactical support to implement ideas. Key responsibilities for the role will be as follows: Lead efforts in the market to ensure consistent execution of the defined sales model and customer experience process with s hared accountability for sales activities and outcomes Create strong relationships with “One team” partners to accelerate performance; own the Oneteam agenda Own tactical sales planning ensuring effective execution of marketing sales promotions and new product launches Drive successful implementation of key business initiatives Support Retail in preparation for key performance meetings Leverage KPIs and outcomes to proactively provide insights and recommendations to inform action planning and accelerate performance Identify region and branch performance gaps to prioritize RM/BM coaching Pinpoint skill gaps and root causes across the market and partner with Sales Strategy and Performance Enablement to aid in skill development Provide feedback, coaching and support to Regional Managers Support identification and deployment of top talent to align the right colleagues in the right places Planning and coordinating agendas and content for market leadership meetings Serve as a subject-matter expert for incentives inclusive of overseeing discretionary payout process, handling rostering and exceptions and maintaining intimate knowledge of plan details for colleague education Assist in driving an exceptional colleague experience through recognition of key behaviors that we celebrate to drive performance. Skills & Qualifications https://jobs.citizensbank.com/benefits . About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.