• An internal and external point-of-contact for program operations • Responsible for the operational efficiency of your program and the programs of any direct reports, if applicable • Running internal and client-facing meetings as needed, taking detailed action items & disseminating meeting recaps • Responsible for planning, managing, monitoring, and controlling the execution of digital initiatives from beginning to end, in partnership with channel team leadership • Managing program scope, identifying, defining, and communicating risks and change requests, before taking appropriate action to minimize the impact on the program's success • Focused on the details of tasks, deadlines & accuracy of deliverables • Developing and maintaining detailed program documentation such as timelines and project trackers • Creating workflows, training teams, and managing project tasks & deliverables using various project management software • Ensuring client programs are fully utilizing and adhering to all appropriate PMO templates and processes • A generator and owner of key PMO department initiatives • The co-owner and partner with client service counterparts for account success • Managing and mentoring junior-level project managers, as appropriate • The owner of continuous process improvement for your program and those of your direct reports, as applicable