• Take full ownership of UX-focused professional services engagements from scoping through delivery. • Build trusted relationships with customers by understanding their business goals, KPIs, and experience challenges. • Serve as the primary consultant on engagements, ensuring clarity, momentum, and high-quality delivery. • Confidently present UX findings, recommendations, and design concepts to stakeholders at various levels. • Translate behavioral insights and UX best practices into actionable, prioritized recommendations. • Guide customers through experience improvements that support adoption, engagement, and conversion goals. • Influence customer teams to embrace data-informed UX decisions and modern design practices. • Deliver UX recommendations grounded in data, usability principles, and industry best practices. • Create wireframes, high-fidelity mockups, and prototypes (primarily in Figma) to support redesign efforts. • Develop A/B test concepts and experience hypotheses with clear rationales and success metrics. • Conduct experience analyses including journey mapping, heuristic evaluations, and usability reviews. • Curate benchmarks, competitive examples, and best practices to inspire client teams. • Partner closely with Data Analytics and Strategic Consultants to deliver cohesive, multi-disciplinary engagements. • Contribute to shared UX frameworks, templates, and delivery methodologies. • Share design insights and solutions internally to elevate design quality across the team. • Advocate for customer needs internally to help shape product and service evolution.