• Support the development of modernized people solutions for HR/People teams and their employees in all aspects of HR/People Operations to improve workplace experiences. • Use human-centric design thinking approach to build client deliverables and provide exceptional client employee experiences. • Lead HR tech projects to include strategy, requirements gathering, vendor selection, and implementation. • Oversee system configuration, integration, user acceptance testing, and training. • Drive adoption through change management, communication, and ongoing optimization. • Draft client surveys to support clients’ overall project needs and objectives. • Admin surveys for client projects, to include building in survey tool, launching communications, building results dashboard, and communicating with the delivery team with updates/needs, etc. • Build, manage and analyze survey dashboards using tools like PowerBI, Tableau, or similar. • Work on project deliverables in livingHR’s practice areas: Org Design and Workforce Planning, People Operations and Core HR, HR Tech Selection and Implementation, Total Rewards and Compensation, Strategy (M&A, Business Strategy, People Strategy), Performance Management / Learning and Development, DEIB. • Support client engagements with a focus on delivery excellence, strategic alignment, and profitability. • Positively impact client satisfaction and retention through exceptional service delivery and achievement of KPIs (e.g., NPS, client retention, referrals, account growth). • Partner with the Principal to build and maintain strong client relationships, delivering strategic insights that influence clients’ KPIs (e.g., eNPS, turnover, time to fill) and identifying client growth opportunities. • Serve as a trusted advisor from initial engagement to ongoing client evolution, demonstrating livingHR’s value as a long-term partner. • Apply project management skills to ensure accurate reporting, effective communication, and successful project outcomes. • Track billable work and maintain project management software and CRM data. • Align HR strategies with clients’ broader business objectives through a combination of strategic thinking and hands-on operational expertise. • Participate in highly collaborative project teams to deliver support and deliverables to clients in alignment with livingHR’s standards for productivity, utilization, and client impact. • Partner with project teams to deliver strategic insights through QBRs and executive summaries to provide recommendations to clients to enhance the employee experience and business outcomes. • Optimize HR processes, policies, and systems to enhance efficiency, compliance, and employee experience. • Implement core HR practices, including onboarding, employee relations, and policy development. • Advise on compliance with federal, state, and local employment laws and regulations. • Owner strategic client accounts, driving growth through exceptional delivery. • Facilitate executive-level discussions to align HR strategies with business goals. • Lead proposal development and support business development activities. • Advise client executives on organizational design, talent, and culture.