• Perform manual testing of web and mobile applications across different platforms and environments • Perform API testing to verify request/response correctness, data exchange, and error handling • Perform integration testing between applications to ensure proper communication, data flow, and system consistency • Write automated tests to support regression and improve test coverage • Analyze technical documentation to understand requirements, specifications, and expected system behavior • Write and maintain test documentation (test cases, test plans, and other QA artifacts) • Collaborate with the support team to resolve incidents, investigate bugs, and ensure effective inter-team communication • Investigate and troubleshoot user-reported issues, including participation in quarterly on-call rotations • Participate in planning and regular team meetings to align scope, priorities, and timelines