• Orchestrate Global Account Health: Lead the end-to-end service delivery relationship for large-scale accounts, driving regular strategic reviews and proactive risk analyses to ensure 100% operational continuity. • Champion Technical Advocacy: Act as the voice of the customer within Everpure, influencing product management and engineering roadmaps to prioritize features that solve real-world enterprise challenges. • Manage Critical Incidents & Deployments: Lead high-severity issue resolution and complex implementation projects, coordinating cross-functional response teams to deliver high-quality outcomes under pressure. • Drive Strategic Growth: Partner with internal account teams to identify expansion opportunities and deliver data-driven insights that accelerate the customer’s business priorities and IT initiatives. • Cultivate Knowledge & Mentorship: Elevate the collective expertise of the CX organization by mentoring junior SAMs and developing best-practice content for our global knowledge repositories.