• Manages customers' (title agents) information and accounts in the STARS Oracle and/or AgentLinx agency database • Ensure standard processes for licensing and background checks are followed • Manage customer information through standardized corporate processes • Review documentation submitted by customer/ agent to ensure compliance with corporate and statutory requirements • Support field sales personnel to obtain and maintain accurate information on customers • Communicate and coordinate with supporting departments (i.e. sales, treasury team) • Update and maintain account data in agency software systems • Follow and ensure compliance to Company Standard Operating procedures • Respond and resolve customer requests • Report on case load, status, issues as requested by management • Train/demo/onboard agent on process/system/software • May participate as team member on medium to large scale projects • Support departmental document storage and retrieval systems • Follow functional area’s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations