• Collaborates with stakeholders to gather and analyze business requirements, translating them into technical specifications and solutions within ServiceNow HRSD. • Leads the design, documentation and show backs of ServiceNow HR Services, Record Producers, SLAs, Lifecycle Events and Journeys. • Provides expert guidance and best practices for utilizing ServiceNow HRSD applications and capabilities to drive business process optimization. • Leads and performs data analysis and reporting to support decision-making and identify improvement opportunities across platform. • Collaborates with HRSD process owners, product owner, developers and other stakeholders to improve existing services and processes. • Develops and maintains detailed business requirements documentation, including design specifications, test plans, and deployment procedures. • Provides training and support to users for new or modified features and functionalities. • Stays current with industry trends and advancements in ServiceNow technology to continually improve service offerings. • Develops and manages documentation, including design workbooks and test scenarios. • Supports user acceptance testing (UAT) and maintains clear communication with stakeholders.