• Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention • Develop and execute account plans aligned to client healthcare and cost-containment strategies • Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs • Lead quarterly and annual business reviews highlighting utilization trends, financial performance, savings impact, and member experience metrics • Clearly articulate Leap’s value proposition, translating performance data into actionable insights and executive-level recommendations • Demonstrate strong executive presence in data-driven discussions with senior stakeholders • Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams • Increase patient engagement and program utilization within existing accounts • Support finalist presentations, client references, and testimonials to drive new business • Partner cross-functionally with clinical, operations, product, and support teams to ensure seamless service delivery • Collect and synthesize client feedback to inform process and product improvements • Proactively identify account risks and execute mitigation strategies to protect retention