• Partner with stakeholders, business SMEs, vendors, and technology teams to define project scope, requirements, timelines, and implementation goals • Facilitate requirements gathering, gap analysis, process flows, and solution design for new initiatives and system enhancements • Oversee project execution from initiation through post-implementation, managing deliverables, dependencies, risks, and resource alignment • Track and manage tasks in project management software using Agile methodology, ensuring accountability and timely delivery • Own communications for assigned projects, including updates, risks, timelines, and key decisions • Develop and deliver training materials and communications for system and process changes • Create test plans, scripts, and manage UAT, ensuring quality delivery prior to roll-out • Monitor system performance and end-user feedback, identifying opportunities for optimization, efficiency, and revenue growth