• Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment. • Answer incoming customer support phone calls, email and chat communications. • Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities. • Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries. • Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue. • Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.