• Service a high volume of Deluxe’s existing payments clients to protect market share and grow revenue generated • Provide timely follow up to client requests and manage relationship • Help to navigate the client to the appropriate resources within Deluxe to fulfill request, including self-service options when available • Manage, plan, and execute in a virtual model • Responsible to manage a client territory of hundred(s) of accounts across Deluxe’s payment solutions • Protect Market Share - Effectively manage client renewal cycle identified for proactive renewal process • Focus is to save and renew potential at-risk relationships • Lead sales initiatives for add-ons to current payment services utilized by client, and when appropriate cross sell additional payment services • Effectively and accurately identify potential program concerns or issues • Guide client to internal support teams to resolve issues to attain the highest level of client satisfaction • Provide awareness and education to self-service resources available for client’s program management • Provide feedback on market trends, competitive threats, and opportunities to improve program efficiencies across the territory segment • Maintain client records in CRM system