Qventus, Inc logo
Qventus, Inc

Your AI teammates to automate hospital operations.

Client Success Partner – Surgical Growth

Client PartnerSalesFull TimeRemoteSeniorTeam 51-200Since 2012Company SiteLinkedIn

Location

United States

Posted

20 days ago

Salary

$130K - $150K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

• Manage and grow successful partnerships with one or more nationally leading healthcare provider organizations • Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption • Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills • Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients • Partner with the Marketing team to establish standard collateral for client training and engagement • Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal • Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change • Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision

Job Requirements

  • 4+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company
  • Polished executive presence with the ability to create compelling value narratives that relate to client perspectives with visually appealing slides and robust data stories
  • Proven track record of developing and maintaining professional relationships across all levels of a hospital organization, including both facility and system-wide/enterprise settings
  • Experience collaborating cross functionally with internal and external stakeholders, comfortable with fast-paced environments and evolving client priorities
  • Client or Account Management experience with complex healthcare organizations built on a foundation of strategic problem solving and value-driven efforts
  • Ability to understand client business challenges and translate our AI solutions into meaningful operational impact
  • Passion for maximizing client value and satisfaction, with a strong sense of ownership and accountability for client outcomes
  • Excitement about the potential of AI to transform healthcare and a desire to be part of that change
  • Familiarity with EHR systems
  • Ability to travel up to 50% nationwide

Benefits

  • Open Paid Time Off
  • Paid parental leave
  • Professional development
  • Wellness and technology stipends
  • Generous employee referral bonus
  • Employee stock option awards

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