Qventus, Inc
Your AI teammates to automate hospital operations.
Client Success Partner – Surgical Growth
Location
United States
Posted
20 days ago
Salary
$130K - $150K / year
Seniority
Senior
Bachelor Degree4 yrs expEnglish
Job Description
• Manage and grow successful partnerships with one or more nationally leading healthcare provider organizations
• Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption
• Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills
• Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients
• Partner with the Marketing team to establish standard collateral for client training and engagement
• Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal
• Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change
• Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision
Job Requirements
- 4+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company
- Polished executive presence with the ability to create compelling value narratives that relate to client perspectives with visually appealing slides and robust data stories
- Proven track record of developing and maintaining professional relationships across all levels of a hospital organization, including both facility and system-wide/enterprise settings
- Experience collaborating cross functionally with internal and external stakeholders, comfortable with fast-paced environments and evolving client priorities
- Client or Account Management experience with complex healthcare organizations built on a foundation of strategic problem solving and value-driven efforts
- Ability to understand client business challenges and translate our AI solutions into meaningful operational impact
- Passion for maximizing client value and satisfaction, with a strong sense of ownership and accountability for client outcomes
- Excitement about the potential of AI to transform healthcare and a desire to be part of that change
- Familiarity with EHR systems
- Ability to travel up to 50% nationwide
Benefits
- Open Paid Time Off
- Paid parental leave
- Professional development
- Wellness and technology stipends
- Generous employee referral bonus
- Employee stock option awards
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