• Serve as the primary technical point of contact for trialing, new, and existing customers—offering guidance as they adopt and scale our platform. • Troubleshoot, investigate, and resolve complex issues with build systems, integrations, and environments. • Help customers optimize their use of EngFlow’s products and ensure smooth adoption within their developer workflows. • Partner with Engineering to surface and track product bugs, performance regressions, and feature feedback from the field. • Create and maintain internal and external documentation to improve future support and empower developers. • Engage with the broader community via forums, Slack, GitHub, and conferences—representing EngFlow’s voice with empathy and technical clarity. • Contribute to a culture of operational excellence through metrics, tooling improvements, and automation.