Tech Solution Center Analyst Lead

AnalystAnalystFull TimeRemoteTeam 10,001+Since 1845H1B SponsorCompany Site LinkedIn

Location

Ohio + 1 more

Posted

17 days ago

Salary

$34K - $60K / year

Associate Degree4 yrs expExperience acceptedEnglish

Job Description

• Provides support and problem resolution for technology products and applications. • Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware. • Manages and performs business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements. • Resolves incidents and fulfills requests in accordance with knowledge documentation. • Assist with overall performance analysis for all aspects of the Technology Solution Center operations including data analysis, trend analysis, graphing, presentation development and delivery. • Participates in the creation of functional requirements for IT systems that will improve the effectiveness and efficiency of operations. • Supports leadership with knowledge management, training, new product support, and other specialties/projects.

Job Requirements

Extensive Service Desk Experience
Chat experience a plus
Ticket Experience
Phone Experience
IT Background
4+ years of related business or functional experience
Associates or equivalent degree or comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service