• Provide on-site hardware and consumable conversion support, including case coverage, in-servicing, and hands-on sales support to ensure successful product adoption • Lead and deliver web-based educational conference series to train customers and sales teams on products, procedures, and best practices • Identify, qualify, and develop new business opportunities through proactive lead generation and customer engagement • Deliver technical presentations and product demonstrations at sales meetings and customer locations as needed • Provide customer service and product support by responding to technical, clinical, and product usage questions and delivering ongoing educational support • Support inventory management by monitoring current inventory levels, identifying replenishment needs, and communicating general inventory status updates • Support order management activities, including responding to delivery inquiries and providing backorder status updates • Troubleshoot and resolve product-related issues by providing timely technical guidance to customers, healthcare professionals, and sales personnel • Provide technical and procedural setup support for products and procedures, ensuring proper use and adherence to recommended protocols • Act as a liaison between customers and sales personnel to address and resolve technical questions and issues • Equip sales teams with technical data, clinical insights, and product knowledge necessary for effective product demonstrations