• Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable machine learning solutions • Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable • Configures commercial off the shelf solutions to align with evolving business needs • Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively • Participates in learning activities around modern software design, machine learning, and development core practices (communities of practice) • Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations • Attends conferences and learns how to apply new innovations and technologies where appropriate • Researches and analyzes business trends and behavioral data to identify opportunities for improvement and new initiatives • Leads the evaluation development and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements • Researches and designs best fit infrastructure, network, database, security, and machine learning architectures for products • Proactively creates and maintains tools for monitoring and support • Participates in project planning and management across multiple efforts • Develops formal training courses • Fields questions from other product teams or support teams • Monitors tools and participates in conversations to encourage collaboration across product teams • Provides application support for software running in production • Proactively monitors production Service Level Objectives for products • Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, message processing, and prediction quality