• EDB is hiring a Senior Technical Account Manager (Sr. TAM) for North America. • The Sr. TAM is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers. • The Sr. TAM serves as a trusted technical advisor to ensure successful implementations and to ensure that the customers become a positive reference and continue their journey on Postgres technology. • They are acting in a consultative capacity. • Close consultative technical engagement with several large customers in North America. • Establish a close working relationship with their customer’s senior technical leadership team and become their trusted advisor. • Help EDB customers maximize the value of their Postgres investment. • Assist EDB customers develop and deploy Postgres proliferation strategies. • Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture guidance and project management). • Coordinate the interaction between EDB’s internal team members, such as: Professional Services, Field CTO, CSM, Technical Support, Account Team, and the customer. • Maintain current functional and technical knowledge of the entire EDB product line. • Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements. • Help to document best practices in developing and deploying EDB solutions. • Function as a front-line technical resource for "best practice" and informal customer questions. • Manage customer escalations and coordinate with the technical support team for faster resolution. • Travel is required up to 25% percent of the time.