• Serve as the firm's senior authority on legal quality, supervision, and professional responsibility • Supervise 10+ attorneys across multiple immigration practice areas • Establish and enforce firm-wide legal quality standards • Standardize templates, argument structures, and review protocols • Define supervision requirements and escalation thresholds • Intervene when case strategy requires correction • Conduct structured legal performance and quality reviews • Serve as lead authority on bar complaints and professional responsibility matters • Design preventive supervision systems that reduce exposure • Audit case documentation for compliance and defensibility • Create documentation standards that withstand scrutiny • Establish red-flag triggers for elevated review • Track and analyze RFE trends across case types • Identify systemic drafting or evidentiary weaknesses • Develop preemptive strategy updates and playbooks • Lead structured legal review sessions • Partner with Legal Operations to implement system improvements • Supervise the legal integrity of the intake process to ensure cases are signed with the correct legal strategy, expectations, and risk assessment • Define intake standards and required case information • Review and audit escalated intake cases for strategy or information gaps • Correct patterns that lead to downstream legal or client issues • Define legal performance standards in partnership with Operations and own enforcement within the legal team • Set legal performance expectations for attorneys and paralegals • Conduct performance reviews, manage underperformance, and make promotion, correction, and exit recommendations for legal roles • Conduct high-level conversations with concerned or dissatisfied clients when legal authority is required • Provide clear, disciplined explanations of strategy and risk • Own the legal decision layer of refund eligibility, including reviewing disputed or high-risk cases and ensuring consistency and documentation • Make principled decisions regarding case posture and resolution in collaboration with leadership