• Serve as the primary point of contact for assigned accounts and build long-term trust. • Run proactive communication cadences and manage escalations with calm, clear leadership. • Align client stakeholders around priorities, timelines, and outcomes. • Prepare and present recurring business-focused technical reviews covering service trends and recurring issues, security posture and key risks, backup and business continuity posture, infrastructure lifecycle and refresh planning. • Create accurate quotes for hardware, licensing, managed services changes, and project work. • Draft clear scopes of work including assumptions, exclusions, deliverables, and timelines. • Coordinate with service desk, security, and projects teams to ensure work is completed and documented.