• Act as the primary technical partner for integrators. • Support architecture design and implementation decisions • Debug across partner and protocol codebases • Unblock testing, deployment, and production issues • Identify recurring blockers and eliminate root causes • Turn bespoke partner solutions into reusable templates and playbooks • Design workflows that reduce manual debugging • Introduce automation where possible • Improve support infrastructure (ticketing, triage, internal tooling) • Convert repeated questions into documentation, tooling, or self-serve flows • Increase velocity for Product, Engineering, and GTM • Surface structured product feedback from integrators • Identify expansion opportunities with growing partners • Help articulate technical value in conversations with decision-makers • Ensure high-leverage partners receive proactive support • Improve documentation and integration flows • Publish example implementations and reference repos • Increase discoverability within technical audiences • Help ensure Across is intuitive and production-ready