• Collaborate with operations leaders and end users to identify needs and translate them into clear, actionable business requirements. • Document current-state processes and map future-state workflows in partnership with technology teams. • Prioritize enhancement requests based on business impact, urgency, and alignment with strategic goals. • Serve as the liaison between operations and technology teams. • Clearly communicate requirements, timelines, and status updates to stakeholders at all levels. • Facilitate meetings, demonstrations, and testing sessions to ensure accurate implementation of requested changes. • Maintain a centralized tracker of project requests, development status, and deployment timelines. • Monitor success metrics post-implementation to assess impact and adoption. • Provide regular reporting on project performance, efficiency gains, and improvement opportunities. • Quantify operational impact (e.g., time savings, productivity improvements, error reduction). • Build business cases for future initiatives supported by data and post-implementation results. • Identify ongoing opportunities to refine or enhance systems based on user feedback and performance data. • Support documentation of new processes and training materials for end users. • Identify process gaps and propose technology-driven solutions. • Stay current on system capabilities and best practices to recommend innovations.