• Serve as liaison between Sales and Operations, ensuring clear understanding of process requirements, timelines, and deliverables. • Support sales leadership and representatives by providing accurate information on operational capabilities, process steps, and expected service levels. • Capture and relay feedback or recurring challenges from Sales and clients to the Business Support teams for review and improvement. • Partner with Operations leaders to identify opportunities to enhance the sales-to-operations handoff experience. • Participate in or lead client-facing discussions to explain operational processes, timelines, and performance metrics. • Support client onboarding and ongoing relationship management by ensuring accurate and timely operational updates. • Build strong relationships with internal and external stakeholders through consistent communication and follow-up. • Pull, analyze, and interpret data to monitor key operational and sales performance metrics. • Build and maintain recurring reports or dashboards used in business reviews or leadership presentations. • Identify trends or gaps in data that indicate potential process inefficiencies or improvement opportunities. • Create and deliver clear, visually compelling presentations outlining operational performance, client metrics, and improvement initiatives. • Host or support business review meetings with Sales, Operations, and client stakeholders. • Collaborate with the Business Support team to communicate process feedback, enhancement requests, and recurring challenges identified through sales interactions. • Maintain up-to-date knowledge of internal processes, system changes, and service updates to ensure accurate communication with clients and Sales. • Contribute to process documentation, training, and knowledge-sharing resources.