Reimagining pharmacy management to provide the same care we would want for our loved ones

Senior Contact Center Systems Engineer

Systems EngineerSystems EngineerFull TimeRemoteTeam 1,001-5,000Since 1998H1B SponsorCompany Site LinkedIn

Location

United States

Posted

19 days ago

Salary

$94K - $160K / year

Bachelor Degree5 yrs expExperience acceptedEnglishAWSDynamo DB

Job Description

• Manage and optimize complex table-driven contact flows and large data tables within Amazon Connect • Build, enhance, and maintain Amazon Lex V2 bots to support automated customer interactions • Participate in IVR design discussions to improve contact flow architecture and performance • Maintain and enforce design standards, best practices, and naming conventions across all configurations • Integrate Amazon Connect with AWS services such as Lambda, S3, DynamoDB, and CloudWatch • Perform testing, debugging, and troubleshooting of call flow issues and telephony-related problems • Create, update, and maintain documentation, technical diagrams, and reference materials • Monitor dashboards and alerts to identify, triage, and resolve incidents proactively • Collaborate with cross-functional teams to support customer experience improvements and business initiatives

Job Requirements

Bachelor's degree in computer science or related area of study, or equivalent combination of education and/or relevant work experience
Proven experience communicating effectively to multiple subjects and audiences
Experience with specific domain relevant to team
5 years of experience with infrastructure technologies
Must be eligible to work in the United States without need for work visa or residency sponsorship
Amazon Connect and Lex V2
Strong problem-solving skills and comfortable troubleshooting complex issues
Understanding of AWS services: DynamoDB, Lambda, S3, CloudWatch
Knowledge of telephony
Incident response and operational excellence
Strong communication and documentation skills