• Manage the end-to-end implementation process for employer clients, ensuring all timelines, deliverables, and quality standards are met • Serve as the primary liaison with employers, facilitating regular project meetings, collecting key decisions, and ensuring alignment between internal teams and client expectations • Maintain accurate project documentation and provide ongoing reporting on project status, milestones, risks, and mitigation plans to both internal and external stakeholders • Partner closely with internal teams across operations, IT, data integration, analytics, clinical, and client services to ensure seamless implementation execution • Proactively identify potential risks and barriers, develop mitigation strategies, and escalate issues as appropriate to ensure timely resolution • Contribute to the enhancement of implementation processes and tools to improve efficiency, accuracy, and client satisfaction